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Privacy policy

At XYRUX, your privacy is important to us. This policy explains how we collect, use, and protect your information when you interact with our website or purchase our kids footwear.

1. Commitment to Data Protection

We make sure your personal information is kept secure and handled with care. We use safe practices to protect your data from unauthorized access, misuse, or loss.

2. Information During Registration

When you create an account or place an order, we may ask for details such as your name, phone number, email, and address. This information is only used to process your orders and provide customer support.

3. Importance of Correct Details

To serve you better, it is important that the details you provide are accurate and up to date. This helps us ensure smooth deliveries and quick communication if we need to reach you.

4. How We Use Your Data

The information we collect is used for:
• Confirming and delivering your orders.
• Communicating with you about your purchases.
• Improving our products and services.
• Sharing updates or offers
We never sell, rent, or misuse your personal information.

5. Refund Policy

At XYRUX, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a refund or exchange within 7 days of delivery. The item must be unused, in its original condition, and returned with the packaging.
• Refunds are processed after we receive and inspect the returned product.
• Shipping costs are non-refundable (except in cases of damaged or wrong items sent).
• For refund requests, please contact our customer support team.

6. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us:
XYRUX – Lahore, Punjab, Pakistan
Email: xyruxshoes@gmail.com
Phone: +92 3301644123